Overview
At Mamta Boutique, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns on ready-made items purchased through our eCommerce store or in-boutique, provided that:
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The item is returned within 7 days of delivery or collection
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The item is unused, unworn, and unwashed
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The item is in its original condition with tags attached
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Proof of purchase is provided
Items that do not meet these conditions will not qualify for a return.
2. Custom-Made & Altered Items
All custom-made, tailored, or altered garments are non-refundable and non-returnable, as they are made specifically to the customer’s measurements and design specifications.
However, if there is a manufacturing defect or error on our part, we will gladly assess and correct the issue.
3. Non-Returnable Items
The following items cannot be returned:
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Custom-designed outfits
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Altered garments
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Sale or discounted items
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Accessories (unless defective)
4. Refund Process
Once we receive and inspect your returned item:
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Approved refunds will be processed within 5–7 business days
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Refunds will be made via the original payment method where possible
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Delivery fees are non-refundable
Mamta Boutique reserves the right to decline a refund if the item does not meet our return requirements.
5. Exchanges
We offer exchanges for ready-made items (subject to stock availability). If the requested size or style is unavailable, a store credit may be issued.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery, providing clear photos. We will investigate and arrange a replacement or refund where applicable.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
8. How to Request a Return
To initiate a return, please contact Mamta Boutique via WhatsApp, email, or through our eCommerce store with:
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Your order number
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Reason for return
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Photos (if applicable)
Our team will guide you through the process.
